Portfolio
Data-driven results and hands-on builds from 20+ years solving complex problems in insurance and InsurTech.
Built an internal innovation lab using human-centered design and lean startup methodology to deliver scale-ready growth initiatives at The General.
Launched a unified, omni-choice platform for customer processing and tracking, spanning all channels across the enterprise.
Implemented process optimization and partner expansion in online lead programs, growing from 4 to 12 integrated partners.
Led the mobile strategy that made The General the first auto carrier to offer mobile multi-car, multi-driver quotes and sales.
Implemented an in-house MGA-owned auto insurance product with consumer portal, agency portal, and API-driven rating connectivity.
Implemented underwriting, process, and rate changes that drove a 21-point improvement in profitability while maintaining premium levels.